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The representatives are very attentive. They take their time to show you the product in detail and work with the customer on numbers. The guest lounge was fairly comfortable but I visited the Newburgh chevy dealership where the lounge was a bit more upscale. Overall a pleasant experience and a great product...Sold!
Service Visit ReviewEstate Motors has made purchasing, owning and servicing my Mercedes cars an absolute delight. It is easy to drive in and park with or without an appointment. Spencer is there to greet you and take your keys. Once inside, John Chipman is extremely knowledgeable and accommodating, and if he is not in, Dave, the service advisor that sits behind John, is happy to pinch hit for him, even though he knows I am John's customer. If there is any hard to describe issue, John will ask Rudy, who is an outstanding technician, to take a ride with me to experience the issue first hand. The car is always returned to me clean and ready to enjoy, and Jim the Service Manager will very often make it a point to stop to ask me if everything was done to my satisfaction-and answer is always the same: YES! I never feel rushed or that I am being a burden, and I honestly don't think I could be better treated if I were family or the owner of the place.
John Chipman did and excellent job on diagnosing the issue with my 2016 MB E350 4 Matic..! It was corrected and returned to me cleaned! Great Job...Excellent staff. I have to also thank Bill, Alberto and Brianna from the Superb Service Department!
Always a pleasant experience at the Service Department! I have been going there for years.
Excellent service by John chipman
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