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Service Review – March 10, 2022
“Good Afternoon All,
I would like to share some thoughts regarding my recent service experience at Mercedes Goldens Bridge. I had moved out of the area a couple of years ago and was taking the car for service at a Mercedes Benz dealer in North Haven, CT. While a good deal closer, I was never comfortable with their sterile and disconnected service experience.
I made an appointment and took the 75 minute drive to Goldens Bridge. It was reassuring that Bill Thompson remembered me and remembered that I had moved. The car was taken in and the repairs were made. Repairs took a few days and Bill kept me advised of the progress. I have always found Bill to be fair, professional, knowledgeable and personable. He is a trusted and valuable link between the owner, technician and dealer’s reputation.
I always liked the comfortable and friendly atmosphere at Mercedes Goldens Bridge, but I never expected the hospitable treatment to continue long after I purchased the car. Customer service is where “the rubber meets the road.” Mercedes of Goldens Bridge and it’s service advisors have kept alive three important business concepts that I thought were long dead…valued customers, customer relationships, and reputation.”
What an incredibly smooth and fabulous experience it was in purchasing my MB C300 recently and all due to the professionalism of Victor Varga. Victor not only knows these beautiful cars from bumper to bumper, but he is beyond kind and personable. You instantly feel comfortable with Victor and confident in your purchase. I dreaded and kept putting off buying a new car and honestly, Victor and this dealership put all my fears to rest and I can’t get the smile off my face. If you’re in the market for a solid, well built and brilliantly engineered car, ...
Great dealership, not the average dealer experience. Victor Varga was very attentive! Very helpful staff quick response to my request for information on the vehicle. Of all the cars I looked at the one I bought here was in the best condition.Thank you Victor Varga very much.
I am the original owner of a pristine 1995 S320. Although this amazing automobile only has 30,000 miles the lack of use has required me to address some service issues like oil leaks, suspension noises and other issues. I hadn't visited with Mercedes-Benz of Goldens Bridge in quite some time so I didn't have any contacts in the service dept. However, when I called to set up a service app't I was fortunate to reach Bill Thompson the Service Advisor who along with the experienced mechanic Dean assured me that they could resolve all the issues. They provided me ...
My family and I have nothing but wonderful things to share about Mercedes Benz of Goldens Bridge. We were delighted to work with Victor Vargas on a purchase of a new lease. He was informative, helpful and supportive throughout the entire experience. Rey Baker, the general manager, was nothing less than a true gentleman throughout our time at the dealership, as well. During the current and ongoing pandemic, the dealership was well cleaned, as well as any vehicles we looked at or sat in. Rey and Victor were most helpful at alleviating any of our Covid concerns. We would also ...
Extremely happy with our buying experience at MB Goldens Bridge. Shoutout to our sales consultant Adria, who made the entire process easy. Will definitely recommend this dealership to our friends and family.
Best car buying experience, Rey and his excellent sales team where very knowledgeable of their product and had gotten me the car I wanted 2021 C300 coupe, with no sales pressure at all, Victor went over every detail about the car with me and answered all of my questions, GREAT JOB thanks so much GT
I received an excellent sales experience , the best I ever had since I was looking for car Victor was knowledgeable, accommodating, approachable and helpful. Victor went the extra mile to make my experience a memorable one.everything was taken care of over the phone with victor because I was traveling from a far. He was so nice thanks again.
Victor and Matt were friendly and responsive to my concerns and desires. They were transparent and fair. They seemed to be genuinely concerned that my expectations were met and that I was satisfied and comfortable with my purchase. Even on the day of delivery, when some complications arose they were patient and understanding. They also sought out additional information on pricing of upgrades and changes to my vehicle just because I asked even though it did not have as much bearing on closing the deal. I appreciate their hard work getting me a car that I had been seeking out ...
I received an excellent sales experience , the best thus far. Victor Varga was knowledgeable, accommodating, approachable and helpful. Victor went the extra mile to make my experience a memorable one.
Just purchase a cpo series e from out of state. Brought the car in for an nys inspection. Traded in a Jaguar for the Mercedes. The professionalism of Bill Thompson was above and beyond any service I ever received from any dealership. Without a doubt this is the place to have your vehicle serviced.
I bought a CPO C class from this dealership exactly a year ago. I have had the car serviced here twice and recently I had a check engine light come on. It's amazing when I call my service advisor Bill Thompson he already seems to know the problem. What I also love about Bill is that he is empathetic to the customer. He understands my perspective without any explanation and explains the situation so I can comprehend. It is unfortunate that my car had a few minor things that had to get addressed but having a service advisor like ...
I recently purchased a CPO E350 from MBGB and I couldn't be happier with it. I was hearing a slight rotational noise in front... dropped off the car and within a day they had the it repaired noise gone and car is now essentially perfect. A pleasure to drive. Job well done, thanks guys.
Great dealership. Jose Batista is wonderful! Professional, helpful and not annoyingly pushy. His friendly disposition made my recent purchase such a pleasant experience. Jose was the key reason why I chose to buy my Mercedes at this dealership and will come back to buy my next!
got us through the buying process with minimal hassle. walked me and wife through the gadgets in our 2016 CPO C300 with great care. made sure we had our phones paired before we left the lot. hopefully we now know what's supposed to happen even if we can't remember how to do it. very helpful and pleasant at every stage of the process (as was robt pierro). five stars to both even though the rating gizmo below isn't working on this ancient, no-longer supported version of google chrome
excellent customer service John service represented start to finish pleased on time clear explanation good communication would recommend to other customers would purchase another vehicle
I honestly stay with MB bec of this dealership. MB is a great brand and this dealership exemplifies their traditions of excellence in every way.
I found a certified, pre-owned 2019 C43 AMG at this dealership online. I called to inquire and spoke to Victor. He was extremely helpful in answering all of my questions, sending me information on line, and even face timing me to view the car. Because I lived almost 200 miles away I did not want to take a chance on driving that distance only to find that the car had been sold. He allowed me to put a refundable deposit on the car via credit card and then held the car for me 24 hours until I arrived. The car was exactly as ...
I purchased my CPO Mercedes Benz C300 from Goldens Bridge MB and I am so pleased with both the dealership and the car. I contacted Victor Varga the salesperson about the car and he was very quick to respond to both my calls and emails. There was actually a typo on the GBMB website regarding the finance rate and Victor saw to it that I received the better rate even though it was an error. I do live 4.5 hours away and was a bit apprehensive about buying the car site unseen and without meeting the salesman in person butI am ...
I have been using GB Mercedes for 10 years. Even though ownership recently changed hands, they kept the same excellent service team in place. Spenser and Nick greet you with a smile and are genuinely happy to see you arrive and set you up with a loaner or a ride. I worked with Rob Pierro on my most recent purchase and he was great... informative without being pushy. John Chipman is always great to work with with. Bill Thompson has been my main "go to" Service Advisor... he consistently goes above and beyond! He ensures I am updated, explains ...
At Mercedes-Benz of Goldens Bridge we received a convenient, fair and easy purchasing process. Jose was extremely knowledgeable about the products, assisted us in narrowing down one vehicle of interest and quickly worked out a deal which worked for everyone. The entire team at Mercedes-Benz of Goldens Bridge chipped in to make us feel comfortable and get through the purchasing and delivery process quickly and with ease. I would highly recommend working with them on a vehicle purchase and will certainly do so on my next one.
I was greeted promptly and pleasantly by Spence who is always friendly and helpful. I was promptly signed in to service my car by William who was very efficient and nice. I was directed to a very nice gentleman who set me up with a loner car which I needed for 2 days and service was completed as quickly as possible by early the next morning. Service area could be more comfortable and updated but it is never crowded or noisy. Always a pleasant experience at this dealership.
2019 C300 lease negotiation was handled professionally and follow up discussion was addressed in a timely manner. This is the third car I have leased with MB of Goldens Bridge the relationship should continue.
John Chipman did and excellent job on diagnosing the issue with my 2016 MB E350 4 Matic..! It was corrected and returned to me cleaned! Great Job...Excellent staff. I have to also thank Bill, Alberto and Brianna from the Superb Service Department!
Like my Granny used to say about a new broom, Celebrity exceeded my expectations on the purchase of my E400. Krista, my salesperson advised me that she would do her best to earn my business and unlike some "my way or the highway" dealers she filled her promise. She addressed my every concern in a prompt and businesslike manner and displayed complete knowledge of her product line. Celebrity is a new dealership that replaced a prior dealer in Goldens Bridge and I highly recommend them. The CPO car I purchased was completely serviced and inspected, as well as ...
MB of Goldens Bridge has become a first rate sales operation. Their service department was always excellent. Their new sales manager has really turned the place around. Thank you.
Bill from service great guy very upfront and no surprises. Definitely be back. Very understanding dealing with issues with my 15 year old Mercedes Benz with 140k miles. Issues taken care of in timely fashion. Pleasure dealing with Bill and his genuine care and concern for my concerns.
I must say Master Salesman Mr. Victor Varga is the best. He took care of me every step of the way to ownership. Very professional and a man of his word. I came from the D.C. area and do not regret a mile of the ride up there. Super Sales Manager Mr. Kelly Delarosa aided me just as well thanks to you all and I would only recommend the best to you and Mercedes-Benz of Goldens Bridge is worth any ride.
I had no hesitation going back to Adria to lease my 7th car from her for my wife. When I told Adria what the car I was interested in, she contacted me within 1 week with a perfect match for what I was looking for. To make matters even better, the price was fantastic. Equally important, every time I called her my call was returned. Finally, when it came time to surprise my wife, Adria played along up to the very last second, enhancing the entire experience beyond a simple transaction for a car. I recommend Mercedes Benz of Goldens Bridge ...
We were very lucky to meet with Lisa Vientos at Celebrity Mercedes in Golden’s Bridge. This was our first visit to a MB dealership. Lisa set the tone for professionalism and courtesy. She convinced us that we did want a Mercedes. She was right! We are grateful to her for introducing us to these amazing vehicles.
Adria Nestro was the most professional, caring, smart problem solving consultant in my 60 years of buying & leasing cars. She was, simply, the best. Peter Q
I recently purchased a vehicle from Adria and it was hands down the easiest car buying process I have ever experienced. She is extremely knowledgeable and very thorough. Her follow up before and after the car buying process was always handled in a timely manner. The entire staff offered excellent and friendly customer service. Would highly recommend Adria and MB of Goldens Bridge for your next Mercedes purchase!
Worked with salesperson Adria - she was very thorough & great follow up! Made my shopping experience effortless! She is awesome & would highly recommend!
What a great experience! Adria was extremely knowledgable and helpful throughout my entire buying experience. She answered all my questions thoroughly and without hesitation. Made my buying process very smooth. Highly recommend! Thanks again!
On 03/07/2018 I have leased GLC300. Jim Sheppard was an outstanding sales person.. I felt that he had my interest as well as his dealer's one. Furthermore, he was willing to go extra miles for me. I am completely satisfied with the overall quality of service and attention from everyone at this dealer. I highly recommend him when seeking to lease/buy your next car.
Excellent dealership! Knowledgeable staff. Fair price on our new car, and excellent customer service throughout. Thumbs up on the experience at this dealership from start to finish.
I have purchased many vehicles over the years. My disappointment is with the lack of transparency from other dealers. This place made the big difference, the Sales Manager (Kelly Delarosa) was very professional and respectful of my time. Transparency was not an issue. I would certainly recommend this place. People should visit and see for themselves.
The dealership experience along with sales person Rob Pierro is exceptional. From when you walk in the door until you drive off the lot and even when you go back to have your car serviced this establishment will make you feel like a winner. Everyone is professional, friendly and helpful. Rob Pierro is awesome. He is knowledgeable and goes above and beyond to get the customer what they want. A++. I will continue to be part of this dealership family.
I had a great experience with Mercedes-Benz of Goldens Bridge. I was initially intimidated, but after speaking to Lisa V on the phone and meeting her in person, I was immediately put at ease. She made herself available to answer all my questions and those of my family members who accompanied me to the dealership. The other employees were also helpful and equally as pleasant. I didn't feel pressured and got a great deal on my car!!
My experience with Mercedes-Benz of Goldens Bridge was extraordinary. From the moment I walked into the Dealership, I was treated with dignity and respect. Mr. Victor Varga was very knowledgeable about the product. Walking me through the process. He listened intently to my questions and concerns. Addressing each one, with clear and concise answers. Finally, Mr. Walt Pensa intervened, to get me the vehicle, at the price I wanted.
Went in and they treated me well. Need to fix my front bumper after a collision. The process was smooth and they gave me a loaner.
Jose was excellent. He answered all my questions and his service was wonderful. I bought the car right then and there. I highly recommend him.
I had my new car all picked out at another dealer but after checking prices and the deal offered to me by Jose Batista I just couldn't say no. They really went out of their way to get my business.
Walt Pensa and Rob Brechter really went the extra mile for me when the car I wanted suddenly was not available at one dealer in NY. They searched a far and wide and found it in Hartford, CT. Rob went to get it so I could have it the next day. Plus, it had extra features of which Walt accepted the cost keeping my budget in tact. Great effort and follow through.
We have purchased 10 vehicles from various Mercedes dealers. This was the best experience so far. Robert Pierro took us through the process of purchasing 2 vehicles with such ease and knowledge. He accommodated our every need and reviewed every detail. He even included his personal cell # to call with any questions or concerns. As far as maintenance, John Chipman is the go to guy as he is both knowledgeable and accommodating. A problem is never a problem for him. You always leave with a clean and well maintained car... Ready for the road....
I had the most amazing experience with Victor. I came with my friend and was not really sure if I wanted to buy from here. However, Victor was amazing. He was able to find me the car I wanted at the right price. The whole time I was there he continued to work on making it perfect. I absolutely love my car!! I know it would have never happen without him. I am a customer for life. Love Jeannie
My husband and I just purchased a 2018 GLC300 in January. We couldn’t be more pleased with our experience. We dealt with Rob Pierro in sales and we couldn’t be happier with the level of service. We definitely recommend Rob and the dealership.
I have now bought three new cars from them ( and traded in my old cars) and as a single woman was treated with professionalism and patience. Jim Sheppard spent several hours With me telling me the differences and test driving several models before I purchased a custom car. He had endless patience for all of my questions and was forthright in his answers. After doing research I believe they gave me the best price for my trade in as well as applied all the incentives to reduce the sticker price of my new car. I wouldn’t go anywhere else! ...
I've purchased 3 vehicles from Adria Neatro and everytime she exceeds my expectations... I love my car and how seamless the proceed is everytime.
I purchased my 2016 E 350 sedan from Estate Motors in November and I couldn't be any happier , salesman Dan Azadian went above and beyond to make my car buying experience as easy and fair as possible . I will recommend dan and estate motors to all my friends family and colleagues
I was searching CPO Mercedes-Benz. Jack was my advisor/salesmen. I got there about a half hour before they close and everyone looked like they were ready to leave. He was very nice and took the time to show me exactly what I was looking for. I have been to other Mercedes dealerships and I felt like they were trying to put me in the vehicle they wanted instead of listening to me. All of the CPO cars on their lot looked like they were ready to be driven off the lot same day, however they really to another through ...
I had an amazing experience at Estate Motors. I dealt with Rob Pierro when picking out my wife's SUV. He was so knowledgable about the cars and really helped the decision process when deciding which would accommodate my family best. They happen to have the perfect car already in stock and gave me a great deal with my trade in. I came in to look around and ended up driving home in a new Mercedes-Benz and I couldn't be happier! Thanks again Rob!!
My experience at estate motors was truly remarkable especially because I was able to purchase my car through Dan Azadian. The minute I walked through the door Dan provided me with his total divided attention. Being a new to buying a car, Dan was truly patient and thoroughly went over the entire car. I would only wish everyone in this world could have Dan as a salesman because he TRULY does not fit that stereotypical label of a cars salesman he genuinely cares about you being satisfied with your purchase and doesn't care for your money. He is phenomenal ...
Adria was helpful with all my needs and recommended the right type of car for my daily driving. She was on top of the hole process and one thing I like about her is that she wasn't pushy like other salesman experience I had. She was never in a rush understood that people need time to think when it comes to big investment. Especially when it comes to a car. I would recommend her to anyone that is trying to buy a car from estate motors of golden bridge. Thank you Adria fro the pleasant experience. A+++
I met with Glenn in Sales and Roger the Product Concierge... And between the both of them,I had a great experience with the car. I love it & will be buying it. Amazing day.. I def would recommend them to everyone:)
Although I did not have the "Best or Nothing" experience throughout the car buying process with Estate Motors, I am grateful for Kelly Anderson who went above and beyond her duties, to ensure I was properly compensated for 1 damaged accessory and 1 missing piece of standard equipment. Being that this particular vehicle was in their possession for over 90 days, all issues with the vehicle should have been identified and corrected, long before I even came around to buy it. When purchasing a Certified Pre-owned Mercedes Benz, customers should have piece of mind, knowing that all "i's" &...
Chain Of Events: See Car, Love Car, Buy Car......same day purchase. Matt is the superman of salesman. I felt like I was being welcomed into a family. He went out of his way to make sure my wife was surprised...even told the insurance company not to call her and ruin the surprise!!!!
It was an absolute pleasure working with Dan, he found the perfect car after what felt like months of searching. I do not think I will be buying a car from anyone else in the future.
Dan Azadian was so accommodating and knowledgeable. He walked me through the process and patiently taught me about all the "bells & whistles" of my new GLA-250. He was a pleasure to work with. Anthony Anzalone was also very helpful to me.
We traveled from Philadelphia to Goldens Bridge initally because they had the exact Certified Pre Owned car we were looking for. Matt Towers, Dan Azadian and Anthony Anzalone could not have been more helpful. We were thrilled with the experience and would certainly travel to Goldens Bridge again to purchase a car. This is how clients should be treated.
Great experience dealing with Dan Perlini in sales and Anthony Anzalone in finance. Highly recommend buying a certified pre-owned Mercedes Benz from Estate Motors in Golden's Bridge.
Matt Towers @ Estate Motors -- and the entire F&I team turned around our transaction in record time. We are delighted with our vehicle and really appreciate the transparency and respect we got from the team. Clean, classy showroom. Vehicle was beautifully detailed and presented for pickup. No pressure from the sales team. Cordial, no games, and lightning-fast in answering all of our questions. Undeniably the best experience we had at a dealership in our quest to find the right fit. A++++!!!
Adria Nestro was my salesperson and Anthony Anzalone is the business manager I dealt with. Both are top-notch professionals. Adria provided me with exactly what I want in a car buying experience. Responsive, both to my emails and phone calls, she gave me all the information i asked for, and unlike many salespeople, nothing that i didn't ask for. She is patient, polite and respectful. I believe I was given a fair price and along with all the other positives I've mentioned that was more than sufficient for me to close the deal with Estate Motors. Anthony was ...
They know what exactly customer expects. Make a deal professionally and comfortably. They are excellent. Highly recommend. Smooth process. After the deal, I can pick up the car almost same day. Fast response & reply for my concerns on new vehicle.
We purchased a Preowned S550 mercedes. From the very beginning we were met with professionalism. Our salesman Dan Azadian could not have been more knowledgeable about the the products and gave very good input when it came to our selection of car. He followed thru with the whole sales process from beginning to the end. He helped us with our concerns about the preowned process. My wife loves her car and you know how that goes happy wife happy life. Thanks Dan and all the staff at Estate motors from the management team to the service dept. One happy customer!
Layne Sohun is one of the most down to earth, best Salesman I have ever dealt with. He was extremely friendly and helped me to understand the purchase I was about to make.
I came to estate motors for a serive on my car and didnt think i could afford or get financed, but they not only got that done but got an extended warranty as well. the car is wonderful and the staff was professional and helpful at all time. Matt was wonderful and made the whole experience easy and stress free.
Last year when I was car shopping, on a whim I went to Estate Motors never dreaming that I would be able to afford a Mercedes. Well imagine my surprise when i met with Layne Sohan and found him to be extremely knowledgeable not only about Mercedes but also about All makes and models of cars! We spoke for a while Layne got to know what features and type of car I was looking for, then he started showing me his inventory, needless to say his professionalism and knowledge impressed me! He also stressed how safe Mercedes are built. I ...
I came to Estate Motors after my car had a serious problem that really couldn't be fixed, so I was in a very distrustful and negative state of mind. I ended up leasing a C Class sedan at Estate Motors and Dan Perlini was my salesperson. He was very knowledgeable, helpful and not overly aggressive, allowing me to arrive at my own decision. Which played a large role in choosing Estate Motors. (I also went to another dealership in Westchester, but was put off by their smooth overbearing demeanor). After the sale, I sent a 'flurry' of emails with ...
I walked into Estate motors for the first time knowing exactly what I wanted. Glenn and Anthony had me driving my C300 off the lot within 24hrs. I told them the make, style, and price I wanted and they MADE IT HAPPEN, no questions asked. As a single, professional, 26 year old woman, I was nervous of being taken advantage of or not taken seriously (as I've experienced at other dealerships while I was shopping around). I am so pleased with the service, kindness, and efficiency, that I will not only be a repeat Mercedes-Benz owner, but a repeat Estate ...
I like to work fast with exceptional results, and Layne Sohun along with the staff he worked with on my deal made it happen. From start to finish which in all actually was very fast I was delighted!
layne sohun made buying my first merceds a great experience he was friendly and great at his job did not make me feel like he was trying to sell me something he made sure i was comfortable with my choice deff will be buying my next car from him
I bought a used car at Estate Motors in Goldens Bridge N.Y from Layne Sohun. He was very friendly, informative and helpful. What I especially liked was him following up with me to make sure everything was ok along with answering all my questions after the purchase as the vehicle had technology that I wasn't use to that was very helpful for me. Some just sell you the product and disappear, he did not.
Efficient and pleasant.there was no bickering over price and anything that was promised was done.they followed through with emails and phone calls to keep me informed.
This was my first experience with Adria and the Estate Motors Group, and it definitely will NOT be my last! Their customer service and pricing are unmatched. This was the 8th car I've purchased or leased since I've been driving, and none of my prior experiences even come close. Adria is the best!
Adria Nestro is my salesperson! This is my second vehicle from Estste Motors bc the level of customer service is second to none. I've easily purchased 10 cars in my lifetime and never have I felt this level of trust, knowledge in the product I've purchased and the security that I received the best deal possible. I repeatedly refer friends and family to Adria. Her knowledge of the Mercedes Benz product is astonishing and Anthony Anzalones exp in the financing is stellar. He even saved me money on my ins... Who does that? A+++ across the board...
No one is better than Layne. His attention to detail, no nonsense, very personalized approach was exceptional. Transaction from start to finish was a few hours. It was by far my best car purchase experience to date.
This is my 3rd Mercedes purchased at Estate Motors. Adria Nesto is the most knowledgeable salesperson I have ever encountered. It is clear she it only knows her product inside out, but she loves it as well. My husband is a "gear head" and I'm not and she speaks to both of us in a way that we understand. She is patient and accommodating. Adria is a pro and a pleasure to deal with. The service is also beyond compare and keeps me coming back. The entire team at Estate is excellent.
I have comparison shopped several Mercedes Dealerships in the 5 boroughs, NJ and upstate NY. I was so happy today to finally get the service and deal that fit my needs. I had the pleasure of being helped by Layne Sohun who was extremely thorough and knowledgeable. He understood my needs and found the right vehicle and deal to enable me to walk away with my first Mercedes Benz! Thank you Layne and Anthony in finance! #GLK3504matic
We had a great experience with Estate Motors. Smooth trade-in and purchase of one of their pre-owned vehicles. Layne is accomodating, knowledgeable and easygoing. Couldn't have asked for a better salesperson.
From the moment I sat down with my salesman, Layne Sohun, I felt that my needs were being met. He was extremely thorough and I felt that he really heard what I was asking for. Not once did I feel taken advantage of.
These guys really are the best that I've seen. I've bought cars all over but I never felt so comfortable at any other dealership. They were friendly and tried everything they could to get me the best deal possible.
This is my 5th Lease. My 4th lease was a nightmer. My Sales manger left due to health reasons and my sales man just left. My lease agreement was all screwed up. I went to BMW to check them out. Then I came back into Mercerdes dealership and was introduce to a female sales person. I felt she was not freindly nor did she seem interested. I shares this with someone in service and they referred me to Dan Azadian. We made a great connection. He was patient and reconized the business I have given to Mercedes over the years ...
I went to see Glenn Visconti at the insistence of my friend who had purchased a Mercedes from him before. Within 5 minutes of meeting Glenn, I knew my very 1st Mercedes would come from the Estate Motors MB dealership and specifically from Glenn as he gained my trust in this very short time. Glenn took the time to explain the differences in the C class models as we test drove the C400. Once he knew what I wanted he set about finding the car with the specs I was looking for. Since I did not have much time to test ...
The entire experience from walking in the door to walking out with the keys to my new car was easy. I knew the model I wanted, but couldn't decide between a few options. Layne listened to my list of pros and cons, asked a few questions and took me for a test drive in both models. I was able to make a confident decision based on the information Layne provided - and I don't make car decisions quickly! The General Manager, Robert Federico, was also amazingly helpful during all of the finalizations when we couldn't reach the ...
Purchasing a CPO Mercedes E350 - a belated birthday gift for my wife - turned out to be an unforgettable experience. Dan Azadian, our sales person (consultant), was extremely courteous, knowledgeable and easy to deal with. Since it was a pre-owned vehicle it understandably had a few flaws, all of which were remedied without hesitation and free of charge - some way beyond our expectations! The car was ready for pick-up as promised and in immaculate condition. Finalizing the paperwork with Bob Federico was totally hassle-free and friendly. We can highly recommend this Dealership as well as Dan to anyone ...
I went to estate motors not knowing exactly which vehicle I really wanted. Lucky for me, I had the pleasure of working with Layne Sohun. He took me under his wing and explained in detail every car that caught my eye. He went through them all in detail until we came to a conclusion of what was best for me. Layne made the car shopping experience like no other. He didn't pressure me; he talked to me almost like a friend while still keeping it professional. I even called him on his day off with a question about the ...
My experience at estate motors was exceptional. Layne was my sales person. He was the most knowledgeable sales person I have ever met, not only was he able to inform me about the c300 in detail but also about the BMW, Lexus, Audi and Acura. He was very down to earth and made me feel at ease, it was definitely the best experience I have ever had at a dealership, Layne gave me his cell phone number and has answered everytime i called. For the best experience shopping for a car choose LAYNE at estate motors and you won't ...
EXCELLENT A PLEASURE TO DO BUSINESS COURTEOUS WERE VERY PROFESSIONAL AND MADE EXPERIENCE VERY EASY Woul go back to them when in the market for another car
I have now bought two cars from Matt Towers. Being a "car guy" and a salesman myself I have pretty high standards for the folks Im going to work with. Matt stands head and shoulders above other car salesman Ive dealt with. He knows the product, is very propt in reponding to any questions I have and workes very hard to help me achieve the best purchase price. What surprised me both times was that Matt suggested some cost saving aspects of my financing that I had either overlooked or didnt know about. Lastly, Matt worked really well ...
I've been leasing cars from Estate Motors for the past 15 years. I wouldn't keep coming back over and over again unless I was being treated so well. Layne Sohun, our salesman rolled out the red carpet, and worked very hard to get us the best deal possible on our latest vehicle. Layne rocks!
glenn visconti was very nice in explaining all the different settings on the new car. he is a nice person and made my husband and i fell totally at ease.
Layne was very personable and went above and beyond for us. We stopped in late in the day and Layne was more than willing to sit with us until after closing and as long as necessary. He got us into exactly what we were looking for and we couldn't be happier.
Good guys , no hassle, no BS ....didn't shove unneeded extras on my purchase. Did the deal in a half of an afternoon . This also included a turn in vehicle. Will recommend to others.
My sales rep Dan Azadian is the absolute best! I explained all of my needs/wants in a car, and he delivered, on top of staying in the range of my budget. He explains everything, and no detail is hidden which makes me have so much trust in this dealership. He is great at following up and always returns a call or email in a timely manner. I have a Mercedes dealership 20 minutes from my home in CT, however, I gladly make the 45 min. trip just to go to this dealership. My experience has been an amazing one, and I ...
My first Mercedes-Benz and I couldn't ask for a better sales rep! Lyane made what could have been a very stressful purchase a very pleasant experience. Thank you Layne! -Fabiola R.
starting with the salesman told us right away what they had on the computer found just what we wanted let us drive it alone very accommodating. It had been raining salesman even asked if he could wash the car so I could see the red color better it was dirty from rain. Everything is out in the open no hiding figures like it used to be. Showroom was sparkling clean we picked car up it was spotless. The whole thing was a very pleasant experience, forgot to say we bought a certified used car 2 yrs old with 9,000 miles bright red ...
Working with Layne Sohun has been an absolute pleasure!!!! He was a true professional, extremely knowledgeable, and personable. Layne was kind and very patient in answering my MANY questions and addressed every single concern I had; even after buying my car. He went beyond the call of duty to ensure that I was happy and completely satisfied. I HIGHLY recommend Layne as your Sales Representative! I am looking forward to working with him again for my 2nd purchase this year 🙂 Thank you Layne for ALL you've done!!
Layne was very professional and took the time help me find the car that best suites me. He was patient and has made this a pleasant process. I would definitely recommend him to all who seeking a positive and satisfying experience. I look forward to working with him in the future! C. Stanley
Have bought and serviced with estate for 15 years. Never had a complaint. Need a loaner no problem. A ride home ok. Finished product like new. Can't believe I bought a VW for two years. I'm back! Jeffrey Ellsworth Brewster
My expectations were exceeded! Layne went above and beyond to assit me in my first lease. He was competent, kind, generous, warm and inviting. Always available at the drop of the hat. Even after the purchase, he continually will check to see how things are going. Layne is knowledgable and up to date on the current car economy. I would recommend him to anyone considering a Mercedes or new car purchase/lease. You will not be disappointed! A million thanks!