Meet Anthony Christiano, Mercedes-Benz of Goldens Bridge Service Manager

March 10th, 2020 by

In this week’s blog post, we interview Anthony Christiano, Service and Parts Manager of Mercedes-Benz of Goldens Bridge. 

What is your background with the auto industry and Mercedes-Benz?

I’ve been in the automotive industry for the past 22 years. I started my career as an intern straight out of Technical school with Mercedes Benz Manhattan (a factory owned dealership of MBUSA). Prior to attending Technical school I completed an associate’s degree in accounting at Westchester community college. I worked my way up through the ranks at Mercedes Benz Manhattan as a Technician, Shop Foreman, Shop Operations Manager, Service Manager, Service & Parts Manager and finally as the Fixed Operations Director. As Fixed Operations Director I was responsible for overall performance, culture, client experience, and the day to day operations of our Service, Parts and Collision departments. During my time in this role I took our client experience to the next level by creating an atmosphere of trust, transparency, and efficiency our clients expect of a high line brand/store. Working with the brand at its only factory owned store, blessed me with the opportunity to work with some real talented individuals which I took various nuggets and blended them into my style and abilities. I successfully completed the General Dealership Management course from the NADA academy.

How do you manage to stay up-to-date on the latest Mercedes-Benz service techniques and trends?

It is my nature to keep re-inventing myself as this is an ever changing business. My focus in doing so is always on our customers and their needs and preferences. I try and achieve this by reading a lot on different retail businesses as well as my own experiences as a consumer to develop processes through efficiencies as well as technology to provide a seamless experience for our clients. In my opinion it should be seamless for our clients to do business with us.  

What is your vision for the service department at Mercedes-Benz of Goldens Bridge?

Making Mercedes-Benz of Goldens Bridge the premier Mercedes Benz dealership in the Tri-State Area. The dealership will not only be looked at as a state of the art facility, but as a destination location that embodies luxury, a friendly staff that is community minded, and that always puts the client first. 

What is your idea of reasonable turnaround time for an oil change/service a/b?

First year “A” services with and an annual NYS inspection can be done in an hour or less. The “B” service is a major service that is done every two years or every 20,000 miles, whichever comes first. The service itself is more entailed than the “A” and takes about 2 hours to Perform. If more work is found do to the higher mileage and approved earlier enough in the day, the vehicle would be required to remain at the dealership for the day or worst case the following day.  

Why would a customer do a spring service? 

As the weather gets warmer we all tend to come out of hibernation and hit the roads to enjoy the warmer weather. 

Winter’s cold temperatures and icy conditions have been hard on their car, so it is likely showing some signs of wear and tear. Spring is the perfect time to bring your car in for a full inspection to identify any minor problems, before they become major ones. As well as treat your vehicle to a full service Detail to restore the shine to your vehicle just like the day you took it home from the showroom. 

What are some tips you can give customers going into spring to get their vehicles ready for warm weather?

  1. Change your oil and oil filter. Changing your oil and oil filter at the intervals recommended in your vehicle’s owner’s manual or instrument cluster is one of the best ways to keep the engine running trouble free. Neglecting to replace engine oil can result in poor engine performance, higher fuel consumption and even severe engine damage.
  2. Check your fluids. When you change your oil and oil filter, you should also check your fluids. Check your power steering, brake, and transmission fluids; your windshield washer fluid; and your coolant. If the levels are low, top them up, and flush/replace them as recommended in your owner’s manual. Keep in mind that your power steering, brake and coolant systems are closed, so low fluid levels may indicate a leak or low/worn out brake pads.
  3. Replace your wiper blades. If they’re torn or cracked your wiper blades won’t do you much good in the middle of unrelenting spring showers when visibility is reduced.
  4. Check your charging system. Cold temperatures can do a number on your battery, so now is a good time to have it tested. You should also check to make sure that your battery is securely mounted and that the connections are clean, tight, and corrosion free. If your battery is more than five years old, you should consider having it replaced.
  5. Fix your windshield. In cities where sand and rocks are used on icy roads, motorists often end up with chips and cracks in their windshields. Although these may not seem like a big deal, any damage to your windshield can decrease the overall effectiveness of airbags, seatbelts, roof stability, and your personal safety in the event of an accident. If your windshield has a crack, it’s important to have it repaired or replaced immediately.
  6. Check your lighting. Check all exterior and interior lighting to identify any problems. When your vehicle’s lighting is defective, other motorists may not get the message that you intend to stop or turn. 
  7. Lubricate your chassis parts. Many newer cars are “lubed-for-life,” but some still require regular chassis lubrication so check your owner’s manual. Replacement steering and suspension components may also require periodic lubrication.
  8. Check your belts and hoses. Cold temperatures can harden and/or damage rubber, so it’s important to check your belts and hoses for damage. Check your hoses for hardening, softening, leaking, cracks, blistering, or other visual damage, and check your belts for looseness, cracks, frays, or glazing. If you have to replace one of your belts, you may also have to replace the tensioner and pulleys to keep the new belt from slipping.
  9. Check your filters. Your car has a number of filters that are important to its longevity and should be replaced regularly. Check your engine air filter, your cabin air filter, and your fuel filter for damage or clogging and replace them if necessary.
  10. Check your tires. Your tires are the only point of contact between you and road, so it’s important to take care of them. Check the pressure of all your tires (including the spare) monthly, and maintain the optimal pressure recommended in your owner’s manual. Check the tread for uneven or irregular wear and for cuts or bruises on the sidewalls. Rotate your tires every 6,000 miles, and replace them if they are worn or damaged.

How can customers reach you? 

Office: 914-401-7015, Cell: 914-621-2926
Email:
achristiano@mercedesbenzgb.com  

 

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